Our PIR Experience

When we work any of the tracks, we feel we are representatives of the race track and we take it very seriously. Since we are avid NASCAR fans, it is much easier for us to really appreciate exactly how to treat the fans. We understand that not all fans are on their best behaviors but we do not wish to dwell on those few, we instead choose to look at the thousands of great fans that rode on our tram or passed through our lives those few days we spent working at PIR.

The fans took very good care of us while we rode the tram in the infield. Many stopped our tram and gave us cold drinks, food and a few even tipped us because they said we were informative and very entertaining. We received many compliments because we treated each and every fan with respect, even the few cranky ones, because after all the amount of money that each fan spends is enormous. We understand that without the fans, we would not have a job. We also believe that what just one fan spends will just about pay our entire salary for the week. So we choose to give them the best customer service possible. We understand that it is always a choice of how you react to circumstances but we also know that there are certain people in positions that really should not be there.

Friday, we worked the early morning shift and was off in time to watch the Nationwide race, so for that night we were just fans. We witnessed a few things that we felt were not acceptable behavior from several of the workers. There were several times that we heard them use a tone of voice against the fans when it was not called for in that instance. There is no excuse for this type of behavior. People who are unable to give the best customer service for any reason, should reconsider doing this type of work because there are plenty of folks out here that would love to do this work and will do it with the pride of knowing that each fan is the reason they are there. Complaining over and over about how bad the fans are in our opinion is not productive, choosing to see the thousands of good fans instead of the few bad would be most productive.

We really love working these events and we feel the fans are the best ever. After all, if we didn’t like it, why on earth would we continue doing anything we are not happy doing. Living this lifestyle has given us a new outlook in all aspects of our lives and if we are not doing what we love, we do not do it.