Sunday, April 11, 2010
Friday, we worked the early morning shift and was off in time to watch the Nationwide race, so for that night we were just fans. We witnessed a few things that we felt were not acceptable behavior from several of the workers. There were several times that we heard them use a tone of voice against the fans when it was not called for in that instance. There is no excuse for this type of behavior. People who are unable to give the best customer service for any reason, should reconsider doing this type of work because there are plenty of folks out here that would love to do this work and will do it with the pride of knowing that each fan is the reason they are there. Complaining over and over about how bad the fans are in our opinion is not productive, choosing to see the thousands of good fans instead of the few bad would be most productive.