- First off they were the rude ones, they wanted us to bend the rules and guidelines for them and several of them played the “race” card and then began early into the disagreement to personally attack our characters with some very vulgar statements and yes I did get a bit perturbed over their attitudes and told them that I would not be spoken to in that manner and asked them to leave the lot since they were making a scene.
- Several of them wanted to leave their children at the lot without any supervision and got upset when I told them assertively that they could not do that and would need to return immediately to the lot.
- There were also several who wrote reviews that if they looked into their review patterns they would have noticed that those people hardly ever had anything nice to say about anything or anyone and even were banned from several businesses due to their rudeness.
Tuesday, November 11, 2014
What a huge difference to be traveling leisurely, nothing we had planned but we could get used to this again. Currently doing some online work that should assist our funds and we are still looking for other work that we enjoy but for now we could possibly take some time off to once again enjoy ourselves. Something we have not done in a very long time. We got all caught up in the work, work and more work and forgot the reason we began living this lifestyle ten years ago. To have fun, to enjoy ourselves with no stress and absolutely no drama. Time to get back to that once again.
We will be hanging out in the Palm Springs area at several of the resorts that are part of the Coast to Coast membership for the next month or so before heading into Arizona for more stays at resorts through the holidays. The weather here has been in total agreement, highs in the 80’s and lows in the 60’s. Our plan is to take in the Hot Springs, relax, and go on a few bike adventures to check out things and to work on some of the projects being offered to me online. We are now remembering how to relax and have fun once again.
Even though we feel the Osborne’s made a ridiculous choice about us not returning for trees we are appreciating the fact that we are once again finding ourselves and the reason we began living this lifestyle.
When we discussed their decision we know that they made a huge mistake but at the same time we are lucky we got out of their rat race. Anyone who takes the word of a few customers against the hundreds of compliments from customers at the pumpkin lot is someone we are not willing to work for any longer. Daily, we had so many people tell us how much they appreciated our wonderful customer service and loved the way we kept control and were so safety conscious with their children. Then they would go on to explain how when they went to the other lots of the Osborne’s they did not feel the same security because all they noticed were the other lots allowed many safety issues to go unchallenged and the employees were unconnected to the children. We heard this all the time from customers but tried to explain that we were instructed by the boss to follow the guidelines but then were told by a different boss to allow things to just happen, “Nobody’s going to get hurt!” is a direct quote from another boss.
The first week we had the “it’s all good” attitude and was more relaxed with the rules and guidelines we had 3 accidents because we allowed parents on the Jumpies and for the kids to run wild around the lot so we tightened up again and that is when the accidents ceased but the complaints began. Even though we did not have any broken bones as the other lots did we were the ones let go. According to parents who came to our lot because they were at the other lots when these accidents happened and it was due to the chaos of supervision of their children that they believed the accidents happened. Several parents informed us that they would not be returning to those other locations because they did not feel the same safeness due to what they witnessed and would only return to ours because we were there.
It is a fact that people call to complain much more than they do when things are good and we understand that but do not feel the Osborne’s realize those facts. For as many complaints as they got from customers, there were hundreds of compliments said to us daily but they never heard them nor did they even care to ask us about it all.
There is a few facts about the people that complained that the Osborne’s did not take into consideration…
There are several other items we could list but at the end of the day the facts are that after working for them for 3 years they ended up treating us very poorly. To say over and over again that you have our backs, or we are family and you love us and then to just call us and not even ask us our side of any of it and just let us go even though we have a contract is just the kind of people we do not want to work for and we are better off. But at the same time we needed to get our feelings out there because we are tired of allowing people to say and do things to us and not be held accountable for it.
We will move forward and we will not allow this situation to bitter us toward people because we know that there are many folks out there who would love to have us work for them and know that we are good people who have great skills to share. And, that for every complaint they understand that there are several hundreds of compliments about our great customer service skills.