Tuesday, January 12, 2016
81-837 Oleander Avenue
Indio, CA 92201
Maggie began sputtering, spitting and coughing on our ride and changing the filter and adding additives did not fix the issue so we took her to Al’s Automotive for a diagnosis. They got to us as soon as we pulled in and made the diagnosis immediately after putting on the test gauge, her fuel pump was bad and they ordered the part.
They informed us it would be here shortly and in the meantime they were going to lunch and would replace it as soon as they returned. The part arrived within a half an hour but their lunch was almost two hours. When they finally got back and pulled out the part they thought there was a piece on it that was crooked so while attempting to bend it…IT BROKE!
They went to get another part since the first place sent us their last one, so we waited again. Took only 15 minutes to install the part but over 3 ½ hours of just WAITING.
The service was friendly, they seemed knowledgeable and the cost was reasonable but they all seemed laid back and in no hurry.