Best Western Plus Kootenai River Inn Casino & Spa
7169 Plaza Street
Bonners Ferry, ID 83805
(208) 267-8511
$213.83
8/25/24
Highest rated hotel we have been to on our entire visit to Montana this summer. Hospitality was excellent and the customer service was outstanding! Everyone we encountered was willing to go that extra mile for us.
Our room was fabulous, extremely comfortable bed and chairs to sit on.
The shower was exhilarating and very clean.
The pool and hot tub were just what our bodies needed.
Then the biggest surprise was a menu breakfast was included. We had the Country Fried Steak with eggs and very crispy hash browns, and the sausage gravy was delicious. The Tex Mex Omelette tasted just like a Taco. The rye toast on both plates was fresh, thickly cut and just enough butter to enhance the flavor of the bread.
We were very impressed with everything about our stay, even though we didn’t win in the casino. They had one area with smoking which was so disgusting, but we spent most of our time in the 2 other areas where there was no smoking.
2775 Expo Pkwy
Missoula, MT 59808
(406) 543-4600
$239.59
7/29/24
Unfortunately, a storm had passed through the area a few days prior to our checkin, and things weren’t working. We were aware of the storm, so we called and emailed and were told everything was working. The chiller on the ac was not and it was excruciating in our room when we checked in. If we would have been informed, we would have canceled. The afternoon clerk told us when we mentioned the room not getting cooler that they don’t have ac right now due to the storm. I couldn’t breathe most of the night and had a few coughing attacks and in the morning when I attempted to explain when the clerk asked how our stay was, she became defensive and said it just went out and said the other clerk was a liar and didn’t know what she was talking about. It was not a good stay, unfortunately we thought we found a good place for our weekend getaways but due to bad customer service we will not be back.
2777 Harrison Avenue
Butte, MT 59701
(406) 494-8850
$156.15
7/22/24
When we were refused checkin at Comfort Suites Helena, we had to find something, so we went to Butte where we were met by a friendly clerk that checked us in without any issues.
The pool was great, but the hot tub had no bubbles.
3180 Washington Street
Helena, MT 59602
(406) 495-0505
$171.29
7/22/24
THE WORST CUSTOMER SERVICE WE HAVE EVER EXPERIENCED!
We were a half hour earlier than check in and we were immediately greeted by the rudest woman we have ever had to endure. She didn’t even ask our names to see who we were, instead she dismissed us and said she had nothing available and probably wouldn’t even at checkin time. She kept brushing us off with a swish of her hand when I asked for a manager. We left because nobody deserves that sort of treatment. We called several times to talk with a manager and she said they had no manager. At checkin time we again attempted to get checked in and she refused, said she had nothing available and would not have anything for us for hours.
They are continuously refusing us a refund and Hotels.com are not assisting us for a full refund that we deserve. We are done with Hotels.com, going forward we will be making our reservations on the hotel's website only. After being a Gold status customer for years, we will not tolerate the incompetence of the customer service staff.
Choice Hotels also was no help in getting our refund. I would like to know how companies like this are allowed to treat people this way and get away with it. We are also done with them due to them not standing behind their customers.
5145 Airway Blvd
Missoula, MT 59808
(406) 541-3600
$218.11
7/15/24
The room was dated but it was clean. The bed was soft and comfortable. The furniture was outdated and uncomfortable. The pool and spa were great, the hot tub was not too hot, and the pool was refreshingly cool.
Customer service was lacking enthusiasm, if you don’t like people, maybe you should find a different career. Otherwise, it was a good stay.
14300 US-2
Airway Heights, WA 99001
(877) 786-9467
$151.53
7/8/24
New hotel, and our room was fantabulous! The bed was so comfortable, seating was not the best, but the shower was amazing! We each had our sides of the shower and if we had a third person, they too would have fit in the middle with another showerhead, there were 3 showerheads, one wand, a seat and hot water…it was outrageously perfect! The television was huge, perfect for us to watch the NASCAR race.
We did not like the valet only parking at the hotel door. We do not like anybody else driving our truck, but the alternative of having to park amongst the casino guests on the opposite side of the building was not welcoming for us.
The casino was just ok, smoking was allowed, and the nonsmoking area didn’t have the machines we like. We picked up food from the deli and it was good and not too expensive.
100 St Andrews Drive
Columbia Falls, MT 59912
(406) 892-8700
$125.75
6/10/24
Customer service was good, but we were supposed to have VIP Access to early arrival, upgraded room and a few other extra benefits that we did not receive. We had to wait 1 ½ hours before our room was ready, where they could have given us another room (upgraded). An upgrade would have been nice since this room was a standard King and was very small and extremely uncomfortable chairs. The bed was lumpy and just rolling over made a creaking noise all night long.
The adult outdoor hot tub was just that…NO BUBBLES (JETS) working. Unfortunately, it was grass cutting day, weed whacking, and cutting down dry bushes with high winds. All the dirt, grass and other debris came right into the hot tub area and into the pool all over us. There were a few other guests in the hot tub that all exited quickly too.
5252 Airway Blvd
Missoula, MT 59808
(406) 541-8000
$198.44
6/3/24
We paid way too much to have the few inconveniences that we had to endure during our stay.
We used Hotels.com to reserve our room and then Marriott.com contacted us via our app with them and they offered an early arrival opportunity, which was exactly what we wanted. We set it up for noon arrival and upon arriving at 12:30pm were hastily told she had nothing ready for us. After waiting about an hour, we were given our room key.
The room was spacious and was clean, the air temperature was good, but unfortunately the shower was awful. First, it took forever for hot water to get warm, but then almost immediately it went ice cold, then a tad warm again, but then frigid. Our showers were quick and very uncomfortable.
We got some hot tub time, the hot tub was definitely HOT, and the splash pool was ice cold.
2 Fairway Drive
Whitefish, MT 59937
(406) 862-3000
$129.56
5/20/24
At checkin, we requested a room near the elevator because I had ruptured my Achilles tendon, and it was hard for me to walk extensively. We were told this was the only available room at that time. We were almost to the end of the second hallway…it was a long walk. The room chairs were very uncomfortable, and the bathroom was cramped. The bed was comfortable and the shower, hot tub & pool were amazing!
4150 US-2
Kalispell, MT 59901
(406) 751-9000
$130.46
5/6/24
Checkin was great, customer service was excellent. Our room was nice, bed was very comfortable, chair was very uncomfortable, the walk-in shower was magnificent. The hot tub was hot, the jets were strong, and the pool was cooling. Breakfast was okay, even though we were told it was served until 9:30am, it was just before 9am and there wasn’t much left. We would highly recommend this hotel.
The Forge Hotel, BW Signature Collection
100 Union Avenue
Anaconda, MT 59711
(406) 797-4100
$171.72
4/25/24
Checkin was the quickest we have ever experienced that even included a great smile. We asked if the pool and hot tub was available and were told they were, so we got our suits on and went to enjoy. When we walked into the area, there was a maintenance closed sign on the hot tub, but the wonderful maintenance man said he would get it completed in just a moment…and he did just that. We had the place to ourselves for well over an hour and we had a fantabulous time. The King bed was so comfortable, and it was so cool in our room, we were very happy.
777 Bannock Avenue
Fort Hall, ID 83203
(208) 238-4800
$103.68
4/24/24
Even though customer service was awesome, we will not be returning. Our first room was hot, so we turned down the thermostat as we were instructed to do and give it some time. We went and played a little at the casino and brought some food back to our room and the temperature had not changed. It was still over 75 with the A/C running, even though it was frigid outside. Maintenance came and reset it and told us to give it about 30+ minutes, which we did, and it actually went up a degree. They changed our room and the same thing happened, by now we have wasted over 4 hours waiting and moving. Then they gave us a suite with a jacuzzi at no additional charge, as if that was going to make up for it since it was almost 11pm by this time. Not our best relaxing evening as we had planned, but we were at least able to get some cooler sleep in the suite.
