6120 W Banner Road
Lodi, CA 95242
209-339-8300
3/14-3/18/2016, 5/26-5/31/2016, 6/21-6/29/2016
JUNE 2016 UPDATE – Whatever you do, DO
NOT ask to be moved to another site especially when you deal with, as we were
told by the manager, the young mother of two that has been working for them for
over 5 years. He then claimed that she treats people the way she is being
treated…wrong…she has an attitude that is not right for customer service. On
our LAST visit and it will be our last time visiting this place, we were put in
a site that had electrical issues that burnt up our 50/30-amp plug. It was
scorching hot and we knew it would take a few hours to get it fixed so I went
to the office after Jerry talking with her several times claiming we could not
be moved. When I walked in, she was on her cell phone and when I asked if she
might be able to help us, she let out this growling sigh and curtly put her
phone down. I then smiled and asked her if she could move us for the rest of
our 8 day stay and she was so rude and even though we noticed that there were
many sites available our entire stay she claimed they were full and it would be
impossible to move us. I then very calmly told her that I had been in her shoes
many times before and even though it may be difficult, it could be done. She
replied very abruptly that she WOULD not do it then she dismissed me by saying
she was done with the conversation and for me to get out. I took a few more deep
breaths and asked her to tell the manager and/or assistant manager that I
needed to speak with them and I left. Three days passed and no word from anyone
so I sent a letter via email and dropped off a copy at the desk since our few
times we have been in the office for ice and things she continues to be rude
with us and we needed to bring it to management’s attention…WRONG again!
A few hours after emailing the letter
and after being told that the manager was on a two-week vacation all of the
sudden he was available and showed up at our door waving the letter we sent. He
abruptly and in a very direct tone informed us that his vacation was disrupted
by our letter and he had not had a vacation in the 5 years all the time working
hard improving the place and making the owner millions of dollars. He went on
to inform us that he was military and that his crew was in charge and that he
would not change our site either, stating that he was booked. Again, we watched
our entire stay and the site we requested stayed open and many others stayed
open our entire visit. We knew immediately that we would not get anywhere
because every time we tried to speak he interrupted us. When I showed my
frustration with this, he immediately told us he did not need our business and
that we could leave and he would refund us our balance. We told him that was
not our intention and he almost insisted we leave but Jerry and I smiled and
said that we would leave on our scheduled day and thank you for coming by and
we came back inside. OMG…what a strange man he was and not once did he even try
to listen to us, instead he continued to give us reasons and excuses why he
would not allow us to move to any other site, which turned out to all be just a
bunch of made up misrepresentations. We will not be returning to this
establishment unless we hear that it is under new management.
We paid $54 for the first two nights using our Passport America 50% discount membership and since we stayed three more nights we paid $108 using the special stay two nights and get the third free. We had electric, water, sewer on a concrete pad with a patio and picnic table (which was old and unsafe) with free DirecTV Satellite (with hardly any clear channels) and WiFi (if you are even able to get on). Our site was level and had enough room between the sites to where we did not feel smothered.
The laundry room does not use
quarters, you have to buy a card and put money on it to do your laundry but the
balance will be returned when you return the card.
The area was kept very clean
and well maintained.
On all of our visits we were
checked in by the assistant manager who was friendly and after a few extra key
strokes was able to give us a good price. We wish she could have been the only
one we ever dealt with in this park, oh and a special kudo out to the maintenance
guy who fixed our electric issue the best he could but we still had power issues
the entire time we were there. When the air conditioner was on we could not use
our microwave, printer, ice machine and any fans that we always use at any
other resort for our entire visit and the temps were well into the hundreds
most days. Thank goodness the nights and early mornings were in the 60’s and we
planned our other usages during those times the a/c was off. Not the best
situation but we tried to look for other accommodations but in this area it was
hard to find so we just worked with what we had for the time we had reserved, even though management refused to make it any easier for us.
When in the area do plan to stop by and
check out the wineries...we did and we wrote a separate review of the winery.
